What you need to know about conflict management.

Wherever there are people, there always will be conflict. Working alongside others who have different opinions, beliefs, working styles and personalities is likely to result in disagreement from time to time. This is inevitable and something we face in our personal and professional lives.

Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently. Not being able to manage conflict effectively can cause serious problems for organisations.  If a conflict or dispute is left for an extended period of time, it can be disruptive and have an impact the happiness or well-being of an individual or a team.  It could escalate unnecessarily and faith in the managers ability to lead could be lost.

All of this is likely to effect productivity and performance, but it could also have a negative influence an organisations culture, which could damage its reputation.  All things you’ll want to avoid.

What we do.

Learning how to recognise and deal with disputes in a rational, balanced and effective way doesn’t have to be difficult. With the right understanding of what is needed, access to the right tools and training, we can help.

Watch our short video to learn more about Conflict Management, and how we can help you make it an energising and rewarding process.

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Benefits of this course.

Helping leaders develop a greater understanding of the impact they have on the team members and the wider organisation
Developing awareness of alternate leadership styles and how they can be utilised to improve employee engagement
Helping leaders identify problems early in their development and engage the people involved before they become disruptive
Showing a fair approach to promote healthier relationships, satisfaction and commitment amongst employees and teams

Course information.

No matter your starting point, challenge or industry, our Psychologists work with you to help you recognise and deal with disputes in a rational, balanced and effective way.

how_to_reg Who is Conflict Management Training for?


Conflict management training is ideal for organisations interested in supporting their workforce’s ability to identify and handle conflicts sensibly, fairly, and efficiently. This course is recommended for leaders that face internal conflict, and people in client-facing roles that might encounter challenging behaviours.

format_list_bulleted What this course includes

Conflict Management Training

We use theory and practical exercises designed to help people and leaders to identify and manage conflict situations more effectively. This course includes:

  • Understanding how to approach a conflict in a way that prevents escalation
  • Developing practical skills to deal with conflict in a proactive and safe way
  • Managing the after-effects of conflict to supports individual and collective resilience
Course Duration
  • 1 Day
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supervisor_account Practitioner training


Practitioner Training is for organisations that want to create a pool of in-house assessors and trainers, capable of carrying out assessments and delivering professional training and feedback to others.

A practitioner may be an existing trainer who is supplementing or reinforcing their skills or somebody less experienced. This course includes:

  • The principles of Conflict Management Training
  • Developing key assessment and training skills
  • Improving confidence and capability

Any type of organisation can adopt this model. However, it is best suited to large organisations or those that have a frequent need to carry out assessments and deliver training.

Our partners.

East Midlands Chamber of Commerce North East Ambulance Service National Ambulance Resilience Unit East of England Ambulance Service NHS Employers

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