Wherever there are people, there always will be conflict. Working alongside others who have different opinions, beliefs, working styles and personalities is likely to result in disagreement from time to time. This is inevitable and something we face in our personal and professional lives.
Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently. Not being able to manage conflict effectively can cause serious problems for organisations. If a conflict or dispute is left for an extended period of time, it can be disruptive and have an impact the happiness or well-being of an individual or a team. It could escalate unnecessarily and faith in the managers ability to lead could be lost.
All of this is likely to effect productivity and performance, but it could also have a negative influence an organisations culture, which could damage its reputation. All things you’ll want to avoid.
Learning how to recognise and deal with disputes in a rational, balanced and effective way doesn’t have to be difficult. With the right understanding of what is needed, access to the right tools and training, we can help.
Watch our short video to learn more about Conflict Management, and how we can help you make it an energising and rewarding process.
No matter your starting point, challenge or industry, our Psychologists work with you to help you recognise and deal with disputes in a rational, balanced and effective way.
Conflict management training is ideal for organisations interested in supporting their workforce’s ability to identify and handle conflicts sensibly, fairly, and efficiently. This course is recommended for leaders that face internal conflict, and people in client-facing roles that might encounter challenging behaviours.
We use theory and practical exercises designed to help people and leaders to identify and manage conflict situations more effectively. This course includes:
Practitioner Training is for organisations that want to create a pool of in-house assessors and trainers, capable of carrying out assessments and delivering professional training and feedback to others.
A practitioner may be an existing trainer who is supplementing or reinforcing their skills or somebody less experienced. This course includes:
Any type of organisation can adopt this model. However, it is best suited to large organisations or those that have a frequent need to carry out assessments and deliver training.